Terms and Conditions
See below for terms of sale, website and privacy notices
TERMS AND CONDITIONS OF SALE
1. DEFINITIONS AND INTERPRETATIONS
1.1 In these terms and conditions:
Reference to “we” and “us” is a reference to BlissBox Ltd.
Reference to “you” is a reference to the purchaser of the Goods from us.
“Contract” means the contract between us for the sale and purchase of the Goods which incorporates these Terms.
“Goods” means the subscription box and other items purchased by you from us.
“Terms” means these terms and conditions.
1.2 These Terms are the only terms and conditions on which we contract for the sale of Goods and they form an integral part of the Contract between us. If we agree to vary any of the terms, the variation must be in writing confirmed by our duly authorised representative and by you.
2.1 The price of Goods quoted on our website includes VAT (Value Added Tax). Where VAT is not included in the price, it will be added and payable by you at the appropriate rate.
2.2 The cost of packaging and postage/carriage is included within the price quoted on our website and in the case of special or overseas orders, pricing will be quoted by us on request and payable separately from the price of the Goods.
2.3 All published prices are subject to change at any time without notice including subscription prices.
3. ORDERING GOODS ONLINE
3.1 You confirm to us that all information which you are required to provide when ordering Goods online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party.
3.2 When an order is made online, the order confirmation issued by the company clearing the credit/debit card or subscription payment does not constitute acceptance of your order by us. We reserve the right to check any discrepancies and an order will be confirmed as soon as reasonably practicable and in any event before delivery of the Goods.
3.3 Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.
If you place an order, you will have to provide personal information to us. We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery.
5.1 All payment for Goods and for the cost of packaging and delivery must be made before the Goods are delivered for both our one off and subscription boxes.
5.2 Payment online will be made by credit or debit card. In all cases, delivery will not occur until we are satisfied that the payment has been made for both our one off and subscription boxes.
5.3 Subscription payment will be made by credit or debit card and will be kept on a private and secure system for future payments. Payment will be taken every month on the same date you make the first payment and the contract will be valid until cancellation. If you would like to change your payment date, please communicate to us in writing 14 days before the next payment is due and we will make the necessary changes.
6.1 We will give you an estimated shipping date for the Goods. No times or dates provided by us are guaranteed but, unless otherwise agreed, we will deliver Goods within 3-5 days from the date we confirm the box has been shipped.
6.2 We will arrange for packing and we will decide on the method of delivery either by post, courier or otherwise.
6.3 You must notify us promptly and in any event within 48 hours or receipt of any Goods if they appear to be damaged in transit. In those circumstances, you must also keep all packaging as this may be required when making a claim.
7.1 You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day you receive the Goods (or a third party indicated by you receives them). In the case of multiple deliveries under a single order, the cancellation period runs from receipt of the last delivery.
7.2 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement in an email to the following address and further details will be provided for both one off and subscription boxes:
7.3 You must communicate your decision to cancel the Contract to us before the cancellation period has expired. If you have a subscription box, you must communicate your decision to cancel the contract to us 14 days before your next payment is due to be taken.
7.4 You must take reasonable care of all Goods in your possession and return them to us, at your expense, appropriately packaged to avoid damage, within 14 days following the cancellation date.
7.5 .If you cancel this Contract, we will refund all payments received from you for all items not received or have been returned. This will include the reasonable cost of delivery, if you paid for this. We may make a deduction from the refund for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you.
7.6 We will make the refund without undue delay, and not later than (a) 14 days after the day we receive back from you the Goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the Goods, or (c) if there were no Goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
7.7 We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund
7.8 In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.
8. RISK AND OWNERSHIP
8.1 The risk of loss or damage to Goods passes to you when you actually receive the Goods (or when they are received by some third party that you identified to take possession of the Goods). If you have agreed to arrange collection collect the Goods from us, the risk in those Goods passes to you on collection by you or your carrier.
8.2 Ownership in all Goods remains with us until full payment of all amounts due to us has been received from you.
8.3 You will be responsible for the safe custody and insurance of all Goods in your possession.
8.4 You have no right to re-sell any Goods until payment has been received in full by us.
9. WARRANTIES AND LIABILITY
9.1 We warrant to you that the Goods ordered by you will meet the description as shown on our website (or any other description given to you in writing).
9.2 We will not have any responsibility for any damage which occurs to the Goods after you receive them.
9.3 If any defect in any Goods appear within 6 months of delivery, you must notify us as soon as you become aware of the defect, giving us full details. We will then decide, in consultation with you, whether the defect is our responsibility. If so, we may arrange either to repair the defective Goods or to replace them with similar Goods. Any defective Goods to be returned to us must be returned at your expense.
9.4 We will not accept any responsibility for any wear and tear, accidental damage or failure by you or by any third party to adhere to any written recommendation provided in relation to the Goods.
9.5 Liability to you for loss or damage shall under no circumstances exceed the total amount you have paid us for those Goods. (However, we acknowledge that we cannot exclude legal liability for death or personal injury which is proved to be due to our negligence).
10.1 If you wish to give us any notice relating to a matter covered by these Terms, whether you telephone us or not, you must confirm that notice in writing. In the case of email notices, these are to be sent to and you must send them so as to return an acknowledgement of receipt. Notice may also be sent by first class post to Lytchett House, 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, Dorset, BH16 6FA
11. CUSTOMER DEFAULT
give us any incorrect personal information, or
fail to make any payment when it is due, or
cancel any payment, or
become insolvent, or
commit any breach of these Terms
Then, in any of those events, we have the right to cancel the Contract and recover possession of any Goods which have been supplied for which payment has not been received in full.
12. FORCE MAJEURE
We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control including, but not limited to, fire, flood, act of nature, terrorism, war, internet disruption, power failure, strike or difficulty in obtaining materials and/or labour. In any of these circumstances we reserve the right to cancel (or, at our option, to suspend) the Contract.
13.1 Severance: If any provision in these Terms is held by a court to be unenforceable, that will not affect the remaining provisions of the Terms.
13.2 Entire Agreement: These Terms govern our relationship with you and in accepting them, you confirm that no other arrangement, agreement or representation applies.
13.3 Assignment: We reserve the right to assign any of our rights or obligations under the Contract to a third party on the basis that the existing contractual terms will become the responsibility of that third party. You will not be able to assign any of your rights or obligations without first getting our written consent.
14. INTELLECTUAL PROPERTY
Where the Goods include designs or works of art, these are prepared by a designer or artist who owns the copyright in those works. You have no right to make any copies or adaptations of any of those Goods.
15.1 If there is a dispute which we cannot settle by direct negotiation, we may require that it is referred to mediation before any legal proceedings are commenced. In that event, the mediation will be conducted in accordance with the CEDR (Centre for Effective Dispute Resolution) mediation rules current at the date of the dispute, email address: www.cedr.com
15.2 Any dispute between us will be finally determined by the English courts and you agree to submit to the jurisdiction of those courts.
16. GOVERNING LAW
These Terms and the Contract between us are governed by English law.
WEBSITE LEGAL NOTICES
The legal owner of this website is: BlissBox Ltd
Our registered office address is:
Lytchett House, 13 Freeland Park
The Site Owner is a limited company incorporated in England & Wales under company no. 11938369
All information and materials on this site and within our boxes are provided on an 'as is' basis and are not intended in any way to be comprehensive. Anyone making use of this site and the products we include within our boxes does so at their own risk and visitors to the website and customers who have purchased our boxes are advised to take independent professional advice before acting on any information or materials found here on our website or within our boxes. The Site Owner accepts no responsibility and gives no representations or warranties, express or implied, that any of the information and materials on this site and within our boxes are complete, accurate or free from errors or omissions. The Site Owner reserves the right to update any of the documents, data and other information on this website at any time without notice.
The content of this website is the copyright of the Site Owner unless otherwise stated. You may copy or use any page or document for your own personal purposes or send it on to someone known to you solely for information and free of charge but only on the condition that (a) you make it clear that copyright belongs to us, (b) your use of any such material is not misleading and (c) it is not used for any commercial purposes. Unauthorized use of any materials on the website that violates any of these conditions or any relevant copyright, trademark and other laws could result in legal proceedings.
LINKS TO THIRD PARTY WEBSITES
The Site Owner may provide links to third party websites but we do this as a convenience to users of this Site. We do not control or accept any responsibility or liability for third party websites or their content.
LINKS TO THIS WEBSITE
If a link to this website is created from a website that in the opinion of the Site Owner is unacceptable, the Site Owner reserves the right to require the removal of that link. No-one who creates a link or is granted permission to link to our website may use our logo or any other proprietary graphic or trademark or represent themselves as being part of or the Site Owner’s website or business.
EU ODR REGULATIONS
If you are a client/customer and we have made a contract with you by electronic means, you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/odr . Our email address is firstname.lastname@example.org.
Introduction & Our Details
BlissBox Ltd is a limited company incorporated in England & Wales. For data protection purposes we are the ‘data controller’ of the personal data that you give us.
Our address is: Lytchett House, 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, Dorset, BH16 6FA
Our contact details are: 07955509892 or
Our Commitment to You
We are committed to protecting your privacy and to complying with the data protection laws in the UK. In consequence, we collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service.
What is the purpose and legal basis for us to collect and process your personal data?
The main purpose is to identify our customers to enable us to deliver to you the goods or services that you buy from us and to provide you with any follow-up that is required. We also have to retain records of all our transactions for tax and accounting reasons.
In addition, so long as you freely give us your consent, we will send you by post/email/ newsletters and information concerning our products and activities including special offers and details of new products.
What personal data will be collected and processed?
Depending on the type of transaction you enter into, this may include your name, address, telephone number, and email address, together with data about your use of the website. This will be retained and used (processed) for the purposes referred to above.
Who will receive your personal data?
We will receive your personal data on our website which is kept on a secure server in the UK where all personal data is encrypted.
We do not give anyone else access to personal data unless we are required to by law or the access is for our own team performing their services for our website, all of whom are subject to confidentiality obligations. If we wish to process your personal data for purposes other than those specified in this notice, we will notify you with relevant information and, if necessary, seek your consent.
We may from time to time provide information of a general nature to third parties - for example, the number of individuals visiting our website, buying particular products or completing an enquiry form, but this information will be anonymized so that those individuals cannot be identified (except in the case of testimonials on our website where the individual has given consent).
How long will we keep your personal data?
We need to keep customer details for at least 6 full tax years under the UK tax laws. After that, until you ask us in writing to delete your personal data, we will keep it to enable us to contact you as mentioned earlier in this notice.
What are your rights?
You have the right to:
ask us in writing for details of the personal data that we hold on you
require us to rectify any errors
have your personal data deleted if there is no reason for its continued storage and processing
Lodge a complaint about the data controller with the ICO (Information Commissioner’s Office).
Further details about your rights under data protection legislation can be found on the ICO’s website at
Your internet browser has the in-built facility for storing small files- "cookies" - that hold information which allows a website to recognise your account. Our website takes advantage of this facility to enhance your experience. You have the ability to prevent your computer from accepting cookies but, if you do, certain functionality on the website may be impaired.
Changes to this Privacy Notice
Any changes to this Notice will be placed here and will supersede this version. We will take reasonable steps to draw your attention to any changes in our policy. However, to be on the safe side, we suggest that you read this document each time you use the website to ensure that it still meets with your approval.
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